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Titan Rigid Flooring is sold with a 20 Year Residential Wear Warranty and up to 15 Year Commercial Warranty on request, effective from the date of purchase.
Titan Vinyl Glue Flooring is sold with a 10 Year Residential Wear Warranty and up to 10 Year Commercial Wear Warranty on request, effective from the date of purchase.
Titan Vinyl Comfort is sold with a 15 Year Residential Wear Warranty and up to 15 Year Commercial Wear Warranty on request, effective from the date of purchase.
This warranty covers wear through of the surface of the floor in any single area greater than 1cm² within the nominated warranty periods. Titan Vinyl Flooring Installation Instructions must be followed closely when installing your Titan Vinyl Floor and Titan Vinyl Flooring Care & Maintenance Guidelines should be followed at all times after your flooring is installed. Installation Instructions and Care & Maintenance Guidelines can be obtained by contacting your Titan Vinyl Retailer (place of purchase or online) at any time.
The original purchaser is covered. In the case that a builder or developer purchases the flooring, the occupant of the residential home 12 months after purchase of the flooring will be entitled to cover under this warranty, effective from the date of the initial purchase.
To evoke a claim under this warranty, communication with the retailer that the flooring was purchased from must be made within 30 days of noticing the problem. Proof of purchase will most often be required when contact with the retailer is made. The retailer will then contact the authorised Titan Vinyl Distributor to arrange an inspection of the flooring installed, shortly after which a determination will be made regarding the warranty claim. Only duly authorised representatives of the manufacturer / distributor can authorise a claim.
If a claim is authorised, remedies will be tailored to suit individual circumstances. Remedies can vary depending on the condition of the floor and warrantable area from full floor replacement to the repair of individual boards. The remedy on each claim will be at the sole discretion of either Premium Floors Australia P/L or Floorscape Limited in New Zealand. Should board replacement be necessary, new boards from the current batch will be supplied to replace or repair boards. This warranty is in addition to, and has no impact on, statutory rights of any purchaser. Claims must be lodged by contacting the retailer from where the flooring was purchased within 30 days of the problem being noticed.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Titan Vinyl Flooring is fit for use in internal environments/installations and should not be used externally. Careful attention should be paid to relevant Installations Instructions, including: sub-floor preparation, installation temperatures, recommended adhesives and care and maintenance guidelines, as failure to adhere to recommendations may result in flooring failure.
Titan Vinyl Flooring is resistant to chips, scratches, stains and wear but not “proof” in any respect (i.e. scratch proof) and reasonable care should be taken to avoid scratching chips & damage from occurring. In addition, some gloss variation between boards installed may occur. Note that small gaps, gloss variation, scratches and chips are NOT considered as major failure. They are considered part of purchasing a vinyl floor. These definitions are not intended to reduce or diminish the statutory rights of any purchaser.
As these warranties for Titan Vinyl Flooring deal only with the manufactured goods, installation warranties should be sought from the installation company or individual completing the installation.
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